Frequently Asked Questions to help your stay

What’s the difference between the Ultimate Spa Bower and the Premium Spa Bower?
Each Bower has exactly the same double spa bath, a king size bed, reverse cycle air-conditioning and a slow combustion wood fire, along with a well equipped kitchen and gas BBQ on the deck. The following Quick Comparison chart details the differences;

Premium Spa Bower Ultimate Spa Bower
Shower Double shower recess with toilet in bathroom Single shower recess & separate toilet
Flooring Timber under floor with vinyl tiles Polished concrete flooring
Deck Square with full roof Triangular with roof eave only
Floorplan Open plan with wide doorway to living area Open plan with blackout blinds on all windows & doors

The Premium Spa Bower is a passive solar design and offers a king-size bed, deep double spa bath with under-floor heating in the bathroom plus a double ‘rain head shower recess & piped music to the spa room, wood fireplace, fully equipped caesarstone benchtop kitchen, and laundry, your own private BBQ deck as well as a flat-screen smart TV with broadband internet via free WiFi, reverse cycle air conditioning, a roof over the deck. The Ultimate Spa Bower is essentially the same standard of accommodation [including a king bed, double spa, single shower recess, under-floor heating, piped music to the bathroom, wood fireplace, full kitchen, granite benchtops, and laundry] ,  smart TV with broadband internet via free WiFi but without the roof over the BBQ deck.

What communications do you have?

We have good reception for Telstra & Optus 4g communications plus a free WiFi network via an optic fibre network within the property. Unfortunately, we’re limited to a copper-based NBN service from our property to the nearest NBN node.

Can we get an early check-in?

Guests who #BookDirect, get priority and we make every effort to offer early check-in and we’ll do our best to manage it. However, the check-in time will partially depend on the ACTUAL departure time of the prior guests, which is theoretically 10 am, but we find many of our guests linger quite a bit longer, as you might imagine. If you contact us at around 11:30 am – 12 noon on the day of arrival, we should be able to give you an estimate of how soon we can have your Bower ready for you. In the meantime, on request when you book, we’ll amend your ETA to 3 pm at no extra cost. We will then ask our team to get your Bower ready as soon as possible on the day. In any case, we’ll send you an SMS, if you have registered with us a working [Telstra or Optus] phone as soon as your accommodation is ready for you.

What is included if I book online from www.TheBower.com.au ?
For direct online bookings, you’ll receive:

T&C’s apply to the above.

What should I do if the Fire Danger warnings are in place?

Please Note: Fires are not to be used on declared Total Fire ban days [if in doubt, please check with reception] and firewood will not be supplied prior to forecasted extreme fire danger]. For more info, Check the RFS website/apps below:

Fires Near Me
Fire Danger Ratings
Total Fire Bans

Do you have Netflix available in the Bowers?

Yes, all Bower have Smart TV’s with Netflix. You will need to log in to your own Netflix account [thru Optus or Telstra 4g] and your viewing history will be cleared after checkout.

Do you have Free WiFi access?

Yes, [in case you need it] we have Fibre to the node NBN and we’ve installed an optic fibre backbone within the property to transmit broadband to/from the Spa Bowers]Full Disclosure: The WiFi is dependent on a fairly slow [about 27Mbps downloads] NBN connection and the signal to your accommodation is susceptible to faults in the Telstra/NBN copper line ! We DO, however, have good mobile phone signal with both Optus & Telstra if you need to set up a hotspot. If you have any difficulties, please contact us so we can assist with Plan B

Do you have Videos?
DVD  players are only available by advance request. Please email us prior to your arrival so we can have it set up in your Bower for you.

Is breakfast included?
We provide a generous healthy breakfast hamper, made up of locally sourced produce, where possible, on arrival for guests who #bookdirect.
This consists of fresh fruit, fruit juice, a selection of cereals, homemade Granola, croissants & Sourdough bread (in the freezer) plus eggs, full cream milk, juice and a selection of English and herbal teas, ‘Nespresso’ style pods & instant coffee.
This is provided on your arrival and is designed to get you started. Most people find it lasts a couple of mornings. However, if you need to supplement it, or have special dietary requirements, you can get extra cereal, etc. at either the;

Is there a BBQ available?

Yes, each Bower has its own Weber BBQ on the deck.

Where is The Bower located ?

The Bower is on George Bass Drive, Broulee opposite Train St turn off.  Suburbs nearby are Tomakin, Mossy Point, Jeramadra, Guerilla Bay, Moruya and Rosedale.

Can you walk or drive to the beach?

The North Broulee beach is just 1 km from the entrance to The Bower. It’s a fairly easy and level walk but if you want to find the best surf on the day, you might prefer to drive so you can easily check the conditions on both of the Broulee beaches as well as the nearby Barlings, Mackenzies or Malua Bay beaches.

Are there many 4wd Tracks and Trails near The Bower?

According to our local eco-guide, “Some of the nicest forest driving can be found not far from the Bower in an area called the Deua River National Park – the park consists of fire trails and creek crossings. I would suggest you check out Diamond Creek Falls and Donalds Creek Gorge, [both will show up on a google search].

The other place is the Tuross River Valley, head south from the Bower to the town of Bodalla and then turn right towards the town of Eurobodalla, here you will find a lovely valley with river crossings and a famous waterfall called Tuross Falls.

Can I charge my Tesla at The Bower?

Yes. The Bower is proud to announce the installation of a Tesla Destination charger on our property. Our installation provides 1 x 3 phase Tesla Connector, up to 22kW.
Available for accommodation patrons (or other Tesla driver s, by appointment). Self park. This charger provides a convenient overnight charge to Tesla vehicles and is available upon request (Subject to availability). You can find further information about the power source on the Tesla site or PlugShare.com

Do I need to bring my hairdryer?

No, your bathroom in the Bower has a hair dryer.

Do you have Pay TV?

No, we don’t have Pay TV in your Bower, but it is available at our local Tomakin Sports & Social club, if you wish to watch a special event or your favorite footy game.

What cooking facilities will I have in my Bower?

Each Bower is designed to be completely self-contained with its own private kitchen, equipped with a refrigerator, stove, oven, microwave, and dishwasher. Therefore you’re welcome to self-cater, plus we can also order in a range of ‘ready to cook’ BBQ hampers, as an additional option.

If you’re pressed for time, there’s an excellent IGA with quality meat and local produce (plus easy parking etc.) about 2kms away from us at Tomakin.

Do you cater for guest’s pets?

No. The Bower is designated a ‘wildlife refuge’ and our management plan specifies that we cannot accept guests pets on the property.

Is mountain bike hire available ?

Yes, you can arrange mountain bike hire from our experience partners RegionX.

Explore the bike paths, bush tracks, headlands, coffee shops, lookouts, and beautiful beaches surrounding The Bower on a Giant Comfort Mountain Bike.

At least 48 hours notice is required for booking and the hire includes maps, locks and helmets, etc. For bower guests, if you hire for 24 hours or more, the bikes can be delivered to your ‘bower’ ready for you on arrival, for a bike drop-off/pickup service of just $20.

Options:

Overnight bike hire means you can cycle where you want when you want. Coffee, breakfast, lunch, beach, newspapers, even out to dinner along the…
Book Overnight Bike Hire Now

Hire bicycles from the Region X boatshed in Mossy Point. Explore the areas bike paths, bush tracks, headlands, coffee shops, lookouts, and…
Book half day Bike Hire Now

Where are the closest shops to pick up supplies and groceries?

Grocery supplies and liquor can be purchased at the IGA Tomakin Supermarket/Bottle Shop which is about 3kms North of The Bower. Already much appreciated by locals and our guests alike, the Moorings IGA makes your holiday experience that much easier and more convenient. The supermarket is open 7 days a week from 7.30 am to 7.30 pm, and stocks a great range of fresh fruit & vegetables, meat, groceries, deli items & liquor. For any information call +612 4471 5559.
Address is at 2158 George Bass Drive, Tomakin.

Also, the Broulee ‘Supermarket’ and Cellars, and Post office agency [2.5kms] offers a good range of wines and liquor, fuel, fishing tackle, ice cream and confectionery and basic grocery supplies. 23-25 Grant Street, Broulee. Phone +612, 4471 6100.

What cooking utensils and supplies will I find in my Bower?

The kitchen cooking utensils include basic saucepans and a stovetop frying pan. If you want a large boiler or baking dish we would suggest you bring these along. Bowls, cutting boards, etc. are supplied and all crockery, cutlery, and glassware is provided.

There is salt and pepper, raw sugar, tomato sauce, balsamic vinegar, and olive oil in your Bower. A selection of T2 teas, instant coffee, and Nespresso pods for the coffee machine are included.

Do you cater for children?

The Bower is designed for couples [to have a break from the kids] and therefore is not suitable for children.

Increasingly, over the years, our guests [and even those who have kids of their own] have said to us ‘The Bower is a place for us to escape from the kids and everybody else’s kids !’.

We can, however recommend some excellent kid-friendly alternative accommodation options. We can even recommend a local babysitter who can give you ‘child-free’ nights [at least] while you’re staying at The Bower.

In saying that, for those with infants, [in arms], we appreciate they’re a bit difficult to separate from their Mum’s so as long as you have their own portable cot/bassinet and other required equipment, etc. we are quite happy to give Mums with a ‘babe in arms’ a break at The Bower.